FAQ

How do I make a purchase? Visit our website, choose the product you want, click "Add to Cart" or "Buy Now," and complete your payment at our secure checkout.

Do you have a physical store? No. We sell exclusively online through our official website.

Do you ship to my country? Yes. We ship to a wide range of international locations. Available shipping options will appear at checkout based on your address.

How long does delivery take?

• Processing: 1 to 3 business days from payment confirmation.

• Estimated Delivery: Between 5 and 12 business days, depending on the destination and logistics provider. You will receive a tracking code via email once your order is dispatched.

What are the payment methods? We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Depending on your device, Apple Pay or Google Pay may also be available.

Can I pay with cash or on delivery? At this time, we do not offer cash on delivery. All payments are processed securely online.

Can I change my order or shipping address? We can only edit or cancel an order before it has been processed. If you need to update your details, contact us as soon as possible. Once the order has been dispatched, modifications are no longer possible.

Can I add more items to an existing order? For operational reasons, we cannot add items to an order that has already been created. Please place a new order for additional products.

Where do the products come from? We work with logistics centers in various regions (USA, Europe, and Asia) and ship from the most efficient warehouse based on your location and stock availability.

I only received part of my order. Is this normal? Yes. If your order includes products from different warehouses, they may arrive in separate packages with individual tracking codes.

What is the return policy? You have 7 days from delivery for returns due to change of mind and 30 days for manufacturing defects. Items must be unused and in original packaging. Shipping costs are non-refundable for correct orders.

What if my delivery is delayed? Check your order status using the tracking code provided. If the estimated timeframe of 5 to 12 business days has passed, please contact us so we can follow up with the carrier.